Refund and Returns Policy
At Wakanda Highlife, we want you to have a great shopping experience. If your purchase doesn’t work out, we’re here to guide you through the return process and how to request a refund.
Please read through this policy before making a return request.
1. Return Window
You can return eligible items within 30 days from the delivery date. To ensure a smooth process, please reach out to us during this time. Requests made after 30 days may not be honored, unless required by law.
2. Return Eligibility
To be eligible for a return, items typically need to:
– Be unused and in their original condition.
– Have original tags, packaging, and any accessories included.
– Be accompanied by your order confirmation, receipt, or other proof of purchase.
Products that are damaged due to misuse, have been altered, or returned in an unsuitable state may not qualify for a refund, subject to applicable law. If your item arrives damaged, defective, or incorrect, please contact us right away so we can assist you.
3. Return Methods
We offer a couple of options for returning your purchase.
A. Return by Mail
To return an item by mail:
– Email us at info@wakandahighlife.shop with your order number and the reason for the return.
– Wait for our instructions and confirmation regarding the return procedure.
– Securely package the item, including original tags and accessories where applicable.
– Send the item to the return address provided by our team.
Please don’t send the item to an unapproved address.
B. In-Store Returns
You can also return eligible items in person, where there’s an authorized return location. Please get in touch with us beforehand to confirm the return location and hours. Bring your item and proof of purchase for our team’s assistance.
Important: In-store returns are only available at confirmed locations. Please check with us before making the trip.
4. Return Shipping Costs
For regular returns due to a change of mind, you’ll be responsible for return shipping costs, unless we state otherwise at the time of purchase or if law requires it. If your order arrives damaged, defective, or incorrect, contact us before returning the item. We’ll investigate and guide you on the resolution, including any return shipping arrangements.
Original shipping costs may not be refundable unless mandated by law or specified in our policy.
5. Refund Process
Once we receive your returned item, we’ll inspect it and inform you about the status of your refund. If your refund is approved:
– It will typically be processed to the original payment method.
– Please allow 10 business days for the refund to process.
– Additional time may be needed for your bank or payment provider to reflect the funds in your account.
If you haven’t received your refund after this period, please reach out for assistance.
6. Exchanges
If you need a different size or another product, contact us at info@wakandahighlife.shop. Exchanges depend on product availability. If an exchange isn’t possible, you may be eligible for a return and refund under this policy.
7. Damaged, Defective, or Incorrect Items
We know it’s frustrating to receive the wrong item. If your order arrives damaged, defective, or incorrect, email us quickly with:
– Your order number.
– A short description of the issue.
– Clear photos of the item and any packaging, if possible.
Our team will review the information and explain the resolution options, which may include a replacement or a refund, depending on the situation and applicable law.
8. Non-Returnable Items
Some items may not be returnable where allowed by law, such as:
– Items labeled as final sale before purchase.
– Personalized or custom-made products.
– Items that cannot be returned for hygiene reasons once used.
We will inform you of any exclusions before purchase. This section doesn’t affect any mandatory rights you have under applicable law.
9. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible with your order number. We can usually cancel an order before it’s processed or shipped. Once dispatched, you might have to follow the standard return procedure. If we cancel an order after payment has been processed, we will provide a refund in accordance with applicable law.
10. Contact Us
If you have any questions about returns, refunds, or exchanges, feel free to reach out to our customer support team.
Contact Information
- Store name: Wakanda Highlife
- Phone: +1 (404) 759-3964
- Email: info@wakandahighlife.shop
- Address: 577 Joseph Echols Lowery Blvd SW, Atlanta, GA 30310, United States